Stuck on something? Start with the resources below, or email us directly.
Make sure the file is in a supported format (MP3, WAV, M4A, FLAC, OGG, MP4 and more) and under 5 GB. Audio streams directly from your browser, so keep the tab open until the transcription finishes and check that your connection is stable.
The spoken language is detected automatically; when it differs from the language you selected at upload, a translation is generated and shown by default, with the original one click away. If a translation failed to generate, re-upload the recording with the desired language selected.
Transcripts are end-to-end encrypted with keys tied to your encryption setup. Visit the Security page in the dashboard to unlock or restore your encryption setup on this browser.
You can upgrade, view invoices, or cancel from the Billing page — changes take effect immediately and cancellations run to the end of the current period. For refunds or invoice issues, email support@tectsoft.com.